Return and Refund Policy
At Dinky Art, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 7 calendar days from the date you received your item to initiate a return. To be eligible for a return, please ensure that:
- The item is unused and in the same condition that you received it.
- The item is in its original packaging.
- You have the receipt or proof of purchase.
Non-Returnable Items
Certain items are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The time frame for receiving the credit will depend on your card issuer's policies.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Contact Information].
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
- Email: info@dinkyart.com
- Phone/WhatsApp: +66.86.323.9768
- Mailing Address: 15/25 Sukhumvit 43, Klongton Nua, Wattana, Bangkok 10110